Norton Internet Security 2002

Manufacturer:	Symantec
Release date:	07 October, 2001

Norton Internet Security 2002

Average rating: Stars

WHAT A NIGHTMARE! CAUSED US TO REINSTALL EVERYTHING!

Guess how I spent SuperBowl Sunday!? In complete H*LL dealing with Norton Internet Security (NIS)! It'll be a long time before I ever buy anything from Norton again. You name, it happened. Spiked CPU usage, no more internet connection, IMPOSSIBLE to uninstall, WORST TECH SUPPORT PHONE MENU SYSTEM I'VE EVER ENCOUNTERED, unqualified techs who gave up on us and yes, our only option now is to wipe the hard drive and start over. I'm a software engineer with 20 years of programming experience and am often asked by my friends for computer help. This is by far the worst experience I've had to deal with. Removing viruses and adware is easier than attempting to remove Norton Internet Security (NIS). I've wasted more time with NIS than I have with adware for the past 12 months! I'd rather leave my computer open to everyone on the net than try to install this software again. Okay, I'm done, but as you can tell, this software has caused us a lot of grief.

Norton Internet Security 2002 - Symantec

Better than average product. Non-existant support.

Symantec's Norton Internet Security combines a firewall, anti-virus and ad blocking in a nice package. The LiveUpdate feature makes updates easy. However, Symantec will give you LITTLE to NO support even if you find a bug with their product. Good luck contacting them because they have hidden their phone numbers on their website to force you to solve problems yourself. The problem is that some problems are not solvable by anyone other than Symantec. For example, they have a bug that basically breaks ad blocking. Ad blocking does not work. I paid for this functionality and it is completely broken. They gave no way of reporting the problem and left us customers in the dust. There are other problems too that happen from time to time. The anti-virus software sometimes can't scan your e-mail. So, you won't be able to read your e-mail until they fix their software OR you take the risk of disabling antivirus and getting a potential e-mail virus. I urge everyone who owns this product to complain to Symantec about their complete lack of support. It's one thing if they want to filter out common user problems that waste their tech support staff's time but it's another issue entirely to leave your customers with no recourse.

Symantec - Norton Internet Security 2002

Can be hard to lasso down

While I feel secure with this product and am thoroughly satisfied with the antivirus software, it has the annoying tendency to ignore the user's orders. Specifically, the software allows you to allow, deny, or automatically configure other programs on your computer which try to access the Internet. But after you provide a setting, weeks later it will ask you again whether to allow, deny, etc. as if the program is totally new and had no idea what settings you had put in previously. In the long run this becomes tedious and annoying. However, friends have had the same trouble with McAfee...